Full-Time Assistant Retail Park Store Manager in Carlsbad, New Mexico

Employment with WNPA requires that you submit proof of full vaccination for the COVID-19 virus unless you have requested and been approved for a medical or sincerely held religious exemption.

Job: Full-Time Assistant Retail Park Store Manager in Carlsbad, New Mexico

Do you love national parks? Western National Parks Association (WNPA), a nonprofit partner of the National Park Service (NPS), is seeking a Full-Time Assistant Retail Park Store Manager who wants to assist in driving the daily retail operations of Carlsbad Caverns National Park Store in Carlsbad, New Mexico.  The park store is an extension of the national park experience and we pride ourselves on helping park visitors create lifetime memories. Revenue from purchases made at the park store supports education, research, national park projects, and community engagement at 71 national park units across 12 western states.

Our retail operations team is looking for a passionate leader who will support all store functions related to running a retail store including but not limited to achieving sales and high customer service ratings.  In addition to supporting business planning and financial growth of store operations, you will be responsible for creating and maintaining positive, productive relationships with our National Park partners. If you love being in national parks and believe in working for an organization with a social purpose, this job opportunity is for you!


  • Support the management of all day-to-day retail store operations.
  • Provide excellent visitor and customer service.
  • Manage store inventory levels, facilities, and other assets.
  • Responsible for clean and effective merchandising of products.
  • Help train, lead, and retain staff.
  • Monitor and help drive store initiatives to reach financial goals.
  • Conduct physical inventory cycle and year-end counts to ensure accurate inventory.
  • Analyze and provide recommendations on store profit and loss statements and budgets.
  • Collaborate with NPS and WNPA Home Office staff to develop educational retail sales products that engage visitors.
  • Conduct daily, weekly, and monthly sales monitoring and reporting.
  • Supervise volunteer and WNPA staff members.
  • Act as an ambassador of WNPA and the NPS to ensure park visitors have meaningful and memorable experiences.


This position will have the following physical demands with or without reasonable accommodation:

  • Primarily perform work indoors, where temperature is moderate and controlled by office environmental systems. The noise level in the work environment is usually quiet, but may become loud during times of high customer volume or special events. Occasional work may be performed outside under natural conditions. Environment will vary when outside work or travel is required.
  • Stand and walk for up to 8 hours per day. Desk time is occasionally required. Length of time of these tasks may vary from day to day and task to task.
  • Make repetitive motions, especially of the hands and wrist (grasp, pinch, type, write) and legs and back (stand, sit, walk, bend, kneel, crouch).
  • Regularly climb and balance to hang merchandise and retrieve product.
  • Communicate effectively (talk, listen and hear, see both near and far with accurate depth and color perception).
  • Frequently required to lift and/or move up to 25 pounds.
  • Occasionally required to lift up to 50 pounds.
  • Occasionally push and/or pull up to 50 pounds a distance of about 25 feet.


Occasional travel may be required to various local events or speaking engagements. Occasional overnight trips may be required.  Additionally, may be required to use personal or company vehicles.

You must have the following qualifications and/or experience unless otherwise noted:

  • High School diploma or GED required.
  • Prior retail and POS System experience (preferred).
  • Prior supervisory experience (preferred).
  • Valid driver’s license.
  • Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
  • Knowledge of office equipment including computers, printers, calculators, multiline touch tone phones, filing cabinets, photocopiers, and dollies.
  • Planning, organization, analyzation, problem solving, multitasking, and communication.
  • Knowledge of applicable Federal and state laws, and professional business standards.
  • Ability to pass NPS background check to obtain necessary security clearance.


We are committed to providing you value and support.  As a Full-Time Employee you gain access to:

  • Employee Benefits: Medical, Dental, Vision, 403(b) Retirement Plan with Employer Match**, Employee Assistance Program (EAP)
  • Health & Wellness Resources
  • Employee Appreciation: Store Discount of 15% on your purchases

**Human Resources will provide more details upon hire.

  (This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.)

Western National Parks Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, and other legally protected characteristics.