Park Store Manager, Retail Store in Mimbres, New Mexico (Full Time)

Job: Full-Time Retail Park Store Manager in Mimbres, New Mexico

Do you love national parks? Western National Parks Association (WNPA), a nonprofit partner of the National Park Service (NPS), is seeking a Full-Time Retail Park Store Manager who will lead the daily retail operations of Gila Cliff Dwellings National Monument in Mimbres, NM. The park store is an extension of the national park experience and we pride ourselves on helping park visitors create lifetime memories. Revenue from purchases made at the park store supports education, research, national park projects, and community engagement at 71 national park units across 12 western states.

Our retail operations team is looking for a passionate leader who will be responsible for all store functions related to running a retail store including but not limited to achieving sales and high customer service ratings.  In addition to supporting business planning and financial growth of store operations, you will be responsible for creating and maintaining positive, productive relationships with our National Park partners. If you love being in national parks and believe in working for an organization with a social purpose, this job opportunity is for you!


This role is responsible for completing the following tasks and any related tasks as assigned:

  • Implement an innovative approach that emphasizes visitor education through the traditional retail experience.
  • Create and maintain positive, productive relationship with NPS and other partners.
  • Attend NPS staff meetings.
  • Collaborate with NPS and WNPA Home Office staff to develop an educational product mix that engages visitors.
  • Become an expert in the educational value of store inventory and be able to communicate the significance to store visitors.
  • Achieve business goals.
  • Organize and/or manages special events, in collaboration with the National Park Service (NPS).
  • Manage all aspects of day-to-day store operations, including reporting.
  • Perform other related duties as assigned.


This role must possess advanced to expert knowledge of, skill in, and/or ability in the following:

  • Operation of the park store in accordance with applicable Federal and state laws, WNPA policies and procedures, and professional business standards.
  • Conducting employee and volunteer training.
  • Customer service.
  • Analyzing and providing recommendations on store profit and loss statements and budgets.
  • Conducting periodic physical inventory to ensure accurate reporting.
  • Experience with Point of Sales systems.
  • Effectively displaying and merchandising product.
  • Planning, organization, analyzation, problem solving, multitasking, and communication.
  • Diplomatic and effective communication, verbally and in writing, with internal employees as well as WNPA’s board of directors, visitors, members, donors, volunteers, and members of the public.
  • Interpreting instructions furnished in written, oral, diagram, or other format.
  • Making independent judgments and maintain attention throughout performance of duties.
  • Working alone and with a team.
  • Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
  • Equipment including computers, printers, calculators, multiline touch tone phones, filing cabinets, photocopiers, and dollies.


This role must be able to meet the following physical demands with or without reasonable accommodation:

  • Primarily perform work indoors, where temperature is moderate and controlled by office environmental systems. The noise level in the work environment is usually quiet, but may become loud during times of high customer volume or special events. Occasional work may be performed outside under natural conditions. Environment will vary when outside work or travel is required.
  • Stand and walk for up to 8 hours per day. Desk time is occasionally required. Length of time of these tasks may vary from day to day and task to task.
  • Make repetitive motions, especially of the hands and wrist (grasp, pinch, type, write) and legs and back (stand, sit, walk, bend, kneel, crouch).
  • Regularly climb and balance to hang merchandise and retrieve product.
  • Communicate effectively (talk, listen and hear, see both near and far with accurate depth and color perception).
  • Frequently required to lift and/or move up to 25 pounds.
  • Occasionally required to lift up to 50 pounds.
  • Occasionally push and/or pull up to 50 pounds a distance of about 25 feet.


Occasional travel may be required to various local events or speaking engagements. Occasional overnight trips may be required.  Additionally, may be required to use personal or company vehicles.


  • High School diploma or GED required.
  • Prior retail and Point of Sales (POS) System experience (preferred).
  • Prior supervisory experience (preferred).
  • Valid driver’s license.
  • Computer programs including Internet, databases, and Microsoft Office suite (primarily Word, Excel, PowerPoint, Outlook, and SharePoint).
  • Knowledge of office equipment including computers, printers, calculators, multiline touch tone phones, filing cabinets, photocopiers, and dollies.
  • Planning, organization, analyzation, problem solving, multitasking, and communication.
  • Knowledge of applicable federal and state laws, and professional business standards.
  • Ability to pass NPS background check to obtain necessary security clearance.


We are committed to providing you with an outstanding employee benefits package and support. As a full-time employee, you will be eligible for:

  • Choice of 3 premium subsidized PPO Medical plans with built-in HSA or HRA, PPO Dental, Vision, Flex Medical Savings Plan, Dependent Care Savings Plan, Optional Voluntary Term Life, and 403(b) Retirement Plan with a fully vested 100% match up to 8.33% of income after 6 months service.
  • Company Paid Benefits include: Short- & Long-Term Disability, a $50,000 Employee Group Life policy, EAP, and Health & Wellness resources.
  • Eleven paid holidays, additional paid floating holiday, accrued paid vacation, and sick time.
  • Employee Appreciation: 15% Discount on employee purchases in-store.

 (This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.)

Western National Parks Association is an equal-opportunity employer that is committed to diversity, equity and inclusion in the workplace.  We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.  WNPA makes hiring decisions based solely on qualifications, merit, and business needs at the time.